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FAQ

chevron-rightWhat types of GPUs do you currently offer?hashtag

At this time, we exclusively offer AMD GPUs for our cloud rental services. Our selection includes high-performance AMD GPUs that are well-suited for AI and machine learning applications, providing robust computational power and excellent performance.

chevron-rightWhy do you only offer AMD GPUs?hashtag

We have chosen to offer AMD GPUs due to their strong performance, cost-effectiveness, and unique features that are highly beneficial for AI workloads. AMD GPUs provide excellent value, reliability, and are particularly effective in handling parallel processing tasks essential for AI and machine learning.

AMD GPUs also offer several advantages, including:

  • Cost-Effectiveness: AMD GPUs typically offer a better price-to-performance ratio, making them a cost-effective choice for high-performance computing.

  • High Memory Bandwidth: AMD GPUs are equipped with high memory bandwidth, which is crucial for handling large datasets and complex neural networks.

  • Open Software Ecosystem: AMD supports an open software ecosystem, including ROCm (Radeon Open Compute), which provides robust tools and libraries for AI and machine learning development.

  • Scalability: AMD GPUs are highly scalable, allowing for efficient parallel processing and seamless integration into large-scale AI projects.

chevron-rightCan I run my existing AI frameworks and tools on AMD GPUs?hashtag

Yes, AMD GPUs support a wide range of AI frameworks and tools. Through the ROCm platform, you can use popular frameworks such as TensorFlow, PyTorch, etc. We provide pre-configured environments optimized for AMD GPUs to ensure smooth and efficient development.

chevron-rightHow do AMD GPUs handle AI inference and training tasks?hashtag

AMD GPUs are highly efficient for both AI inference and training tasks. Their high memory bandwidth and robust computational power make them well-suited for handling large datasets and complex models. The open software ecosystem also ensures compatibility with major AI frameworks, facilitating smooth and efficient development and deployment.

chevron-rightCan I access the GPUs directly (bare metal access)? What are the benefits?hashtag

Yes, we provide bare metal access to our GPUs via SSH. This means you have full control over the hardware without any virtualization overhead, allowing for full control over the hardware environment, and superior performance since there is no hypervisor layer. This is particularly beneficial for sensitive AI applications and large-scale training tasks.

chevron-rightWhat support options are available if I encounter issues?hashtag

We offer full customer support via email, chat, and phone. Our support team comprises experienced professionals who can assist with technical issues, billing inquiries, and general questions about our services.

chevron-rightWhat operating systems are supported on the GPUs?hashtag

Our systems are preloaded with Linux (Ubuntu). However, you can choose whichever OS that best fits your development environment and project needs.

chevron-rightDo you offer pre-configured AI frameworks and tools?hashtag

Yes, we provide pre-configured environments with popular AI frameworks and tools such as TensorFlow, PyTorch, and Jupyter Notebooks. These environments are optimized for our GPU hardware, allowing you to start your projects quickly without extensive setup.

chevron-rightAre there any discounts for long-term rentals or large-scale projects?hashtag

Yes, we offer volume discounts and flexible pricing plans for long-term rentals and large-scale projects. Please contact our sales team to discuss your specific needs and to get a customized pricing plan.

chevron-rightHow do I handle data storage and transfer to and from the GPU instances?hashtag

We provide multiple data storage and transfer options, including high-speed SSDs and cloud storage integrations. You can also upload your datasets directly to the GPU instances.

chevron-rightWhy should I choose a reserved GPU contract over on-demand rental?hashtag

Reserved GPU contracts offer several advantages, including guaranteed availability, more predictable costs, and better pricing. This is particularly beneficial for long-term projects or ongoing AI development needs, where consistent access to high-performance GPUs is crucial. On-demand rentals are best suited for short-term or urgent needs but come with higher costs and potential availability issues.

chevron-rightCan I change or upgrade my reserved GPU contract?hashtag

Yes, you can upgrade or modify your reserved GPU contract to better suit your needs. Our customer support team is available to assist you with any changes, ensuring you have the right resources for your projects. Changes are subject to contract terms and availability.

chevron-rightWhat happens if I need to cancel my reserved GPU contract early?hashtag

Early cancellation of a reserved GPU contract may incur a fee, depending on the terms of the contract. We understand that project needs can change, so we aim to offer flexible solutions. Please contact our support team to discuss your specific situation and find the best resolution.

chevron-rightWhen will on-demand GPU rental be available?hashtag

We are planning to launch our on-demand GPU rental service soon. Stay tuned for announcements on our website and through our communication channels. On-demand rental will offer additional flexibility for short-term or urgent project needs.

chevron-rightHow do I get the best pricing for my GPU needs?hashtag

The best pricing is achieved through longer-term reserved GPU contracts. The longer the commitment, the more competitive the pricing. Additionally, we offer volume discounts for large-scale projects. Contact our sales team to discuss your specific requirements and receive a customized pricing plan.

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